What credit cards do we accept?
For your convenience Hot Stuff accepts all major credit cards including Visa, MasterCard, Discover, and American Express.

Do you charge sales tax?
Hot Stuff is based out of New Jersey, therefore only orders that are shipped to customers within New Jersey will not be charged sales tax accept on accessories items for example handbags, belts and jewelry. Constitutional guidelines for interstate commerce state that companies are only required to collect sales tax in states where they have business operations.

How can I track my order?
Upon submission of your order to Hot Stuff we will send an email confirmation detailing your entire order. This email will include a tracking code for either UPS or FedEx along with an online link to their respective websites where you can use said tracking code to precisely locate your shipment. If you have any difficulty whatsoever in this process please contact our store. (See contact info below)

How can I modify my order?
Modifications to your online order can be made at any time either by phone or email as long as they are within the guidelines of our return/exchange policy. Any modifications that will result in extra shipping costs will need to be covered by the customer. We will do our best to prevent this occurrence.

What is your privacy policy?
Hot Stuff respects your right to privacy. It is Hot Stuff's policy to obey all applicable privacies and data protection laws. This commitment reflects the value we set on earning and keeping the trust of our customers and employees. When you purchase from our online Hot Stuff store, we collect your "personal information," which means information that identifies with you personally, such as your name, address, phone number, e-mail address and credit card information. You provide this information so we can fulfill your order and have it shipped out to you. We respect your privacy by using the Verisign program to protect your information. Hot Stuff Fun Fashions and Accessories respects your privacy by not selling or sharing this information to a third party.

We also encourage our customers to sign up for our e-mail newsletters. This provides our customers with notice of online sales, new merchandise, and other store related events. At any time you have the right to add or remove your name from our e-mail list. Hot Stuff looks forward to having you as our customer.

What is your return policy?
Footwear, underwear, and bathing suits cannot be returned. All other items that were not worn, washed, or altered in any way and with all tags attached, may be returned within 10 days of the date your order was shipped. The purchases of all items on Sale, are final. Before returning any merchandise, please email us at returns@hotstuffclothes.com. Any unauthorized returns will be shipped back to you at the purchaser's expense. Hotstuff Clothes does not refund shipping and handling charges. We reserve the right to deny any exchange request, if we suspect that the merchandise being returned has been worn, washed, or altered.

How do I make a return/exchange?
Simply follow the instructions included with your original package and ship your item to our Ocean City, NJ location. We recommend that you ship your package with insurance, as we will not be responsible for item that is lost or damaged during its return. Please include a copy of your invoice and a brief explanation for its return. You can contact us with any questions or concerns regarding a return/exchange during store hours at our Ocean City location or email at customerservice@hotstuffclothes.com.

Hot Stuff
834 Asbury Avenue
Ocean City, Nj 08226

609.398.1919 phone
877.398.1919 fax


Shipping and Handling

Guidelines
Orders placed Monday through Friday before 12 noon EST will begin processing that day, and will be shipped within 48 hours pending availability and credit verification. All orders placed after 12 noon EST will begin processing the next business day, and will ship within 48 hours. Hot Stuff will send a confirmation email within 48 hours, which shall include a tracking number, a link to track your order, and a Hot Stuff order number. If for any reason your order cannot be completed due to credit problems, items backordered, etc… an email explaining the situation will be sent in lieu of a confirmation email. We generally use UPS for all deliveries; if for any reason you would prefer FedEx or any method not listed below simply send us an email with a short explanation and we will be happy to accommodate your request. We are unable to deliver to APO/FPO addresses. Saturday delivery is available upon request for an additional fee. Delivery time does not include weekends or holidays.

International Shipping Costs
We service the world!! International rates are based on numerous factors including location, weight, cost, etc… and therefore will need to be provided on an individual basis. Simply send us an email (English only please) and the Hot Stuff shipping department will respond with an exact quote within 2 business days.


International Orders:

Your order will be shipped internationally, but consider the following before processing your order. Your shipping rate is not calculated online when you place your order. You will be charged the international shipping rate determined by the carrier (U.P.S) used by Hot Stuff. We will send you a confirmation e-mail letting you know how much you are being charged for and you will also receive your tracking number so you can track your package. Customers are responsible for paying any Customs duties and taxes in addition to international shipping costs and price fluctuations resulting from currency conversions. We your retailer cannot determine what these fees will be ahead of time. Feel free to contact your local Customs Service to understand the charges that will be applied once the package arrives in your country. International orders are shipped by UPS Worldwide Express and should arrive around 5-7 business days to most countries. At this time we do not offer free shipping over $100.00 on international orders. If you have any questions feel free to contact us at our toll free number, 1-877-398-1919 or e-mail us at: customerservice@hotstuffclothes.com.